AC
Albertus C
1 reviews | Active since Feb 2023
15 Apr 2026, 08:09
Poor customer service after requesting assistance to amend Greenlight Policy
I have sent numerous emails to Old Mutual in (Oct 2025, March 2026 and April 2026) requesting them to remove the scheduled annual cover increase 5% rate on two of our OM Greenlight policies. It is a shame I have to come on this platform to complain as I will receive feedback later today after this complaint is posted. For policy no ***0 OM confirmed in Nov 2025 they have removed the annual cover increase but failed to send me the updated policy schedule so I can have record of the amended policy. This is really poor customer services.
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Old Mutual's replyOfficial
15 Apr 2026, 08:34Good day Albertus,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 Apr 2026, 08:34
Official
Good day Albertus,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management