1 reviews | Active since Sept 2025
Poor customer service
Poor customer service and Stone age website I phoned the call centre to confirm my debit order date 1/1/2026 and to change the date of the debit order to the 26/1/2026 to be 4 days early however they can only make the debit order 26 days late, 26/2/2026. The previous website had my beneficiary details for an 18 yr old Superfund but the new system has no beneficiary details. The call centre agent left my call on hold for 10 minutes, he says I need to update beneficiary details with my employer however all the details were completed on the form, only Old Mutual can update the system. The new website is from the Stone age - no option to update beneficiaries and they have deleted all my old beneficiary information. I am very disappointed with the service and poor technology.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management