poor customer service

<p>I’m very disgusted with Old Mutual customer call center. I have phoned them regarding a death claim for my father. The consultant was very disrespectful and wanted to re-send me documents that was already submitted. I have reported his passing on the 18th of July 2016 and was told that it should take about 10 days. I’ve followed up on the 21st and was informed that more documents must be submitted. These documents were submitted on the 23rd. Nothing happened and I phoned back on the 29th only to find out that I have to wait another 10 days. I phoned this morning and got informed by the consultant that I should not bargain on this payout for it might be paid out to another dependent. I was listed as the beneficiary on the policy and there are no other beneficiaries or dependents. The consultant told me that this claim will take very long for they first have to investigate the matter and the policy will pay out to the dependents. I feel that Old Mutual does not care about their clients and just want from them to settle the claim without me have to follow up every day, but it seems to me I will have to do so for they never phone back, they never follow up, and to buy time thy telling nonsense.</p>