Poor customer service.

I am very disappointed at the service of Old mutual, I went to Kuilsriver branch wanted to add other benefits on to my life a consultant told the person who deals with that is not in and she will forward my details to the person and he will contact me, that was last week Monday I am still waiting, I subsequently contacted N1 city branch and a financial advisor sent me a consent form to fill it and return it that was last week Thursday I am still waiting for that financial advisor to get back to me too. I am even thinking of canceling that life cover and take a new life cover elsewhere with all the benefits I needed to add on.