POOR CUSTOMER SERVICE

HI, MY NAME IS TRUMAN ZITHA (***)<br> FOR THE PAST 2 MONTHS I HAVE BEEN TO 2 OF YOUR BRANCHES TRYING TO APPLY OR RATHER DO A LOAN RESTRUCTURING DUE TO A FINANCIAL SETBACKS I INCURRED. IF I AM NOT MISTAKEN, I HAVE SUBMITTED ALL THE DOCUMENTS REQUESTED BY OLD MUTUAL 5 TIMES ALREADY, BUT WHENEVER I GO TO THE BRANCH TO MAKE A FOLLOW UP DUE TO NOT RECEIVING ANY RESPONSE, I KEPT ON BEING TOLD THAT THEY ARE UNABLE TO FIND MY DOCS, MY DOCS HAVE BEEN LOST. AT FIRST I TOOK IT, BUT NOW I CANT ANYMORE, THIS IS SO FRUSTRATING, TIME CONSUMING AND ITS ALSO HITTING MY POCKET VERY HARD. <br> I MEAN I CANT KEEP ON GOING UP AND DOWN JUST BECAUSE SOMEONE IS FAILING TO DO THEIR JOB, THIS IS POOR CUSTOMER SERVICE. JUST LET ME KNOW IF YALL CANT HELP ME RATHER THAN GIVING ME FALSE HOPE. AND THE TREATMENT I GET FROM YOUR STAFF IS ABSOLUTELY ABSURD,<br> I CANT ALWAYS TAKE THE FALL JUST BECAUSE SOMEONE IS VULNERABLE WITH INFORMATION THAT IS VERY IMPORTANT AND WHO KNOWS WHAT COULD HAPPEN?!?!?!!!! ON THOSE DOCS THERE ARE ACC NUMBERS, ID NUMBERS, ETC<br> LOOK, ALL I NEED IS THE DEPARTMENT THAT DEALS WITH RESTRUCTURING OF LOANS SO THAT I CAN DIRECTLY SEND MY DOCS THERE AND I WILL KEEP FOLLOWING UP WITH THEM