NK
Ntiyiso K
1 reviews | Active since Nov 2025
10 Nov 2025, 17:17
Poor customer service
I came here for blocking my car as I lost my phone and card they referred me to call hence I didn't have my phone and my money was used. Again when I ask for card replacement they adviced me to open a new account and automatically the old account will be close. Hence I saved the account over other accounts and when I transfer the it went tru over an account which was deactivated and now I am asking them to reverse the money to Capitec as it was from there.
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Old Mutual's replyOfficial
10 Nov 2025, 18:59Good day Ntiyiso,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Nov 2025, 18:59
Official
Good day Ntiyiso,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management