Poor customer service

I app**** for an Old Mutual savings product on the 8th of September, and then immediately needed to change my debit order date to the end of next month. I went onto the website and tried to contact them via chat, an agent sent me a response that I need to contact customer service via telephone or email. She could have just forwarded the query to the relevant department.

I have sent Old Mutual two emails since then requesting a debit order date change and have only recieved an automated response requesting that I be patient because of the current situation.

It's almost my debit order date and the last I heard from them was the 11th of September. Really disappointing for such a big company. You cant be so busy not to send a email confirming a debit order change or some confirmation that a human being has seen my request.

I have sent an email requesting a cancellation since Old Mutual is too busy to assist.