MN
Maphonyane N
1 reviews | Active since Dec 2017
13 Nov 2025, 11:28
Poor customer service
I made a claim Friday last week and I sent all documents, I called to confirm they said everything is fine now I'm calling again outstanding documents.. Their service is bad we are struggling even airtime to call them but we don't get good customer service. I can't do anything because of them
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
13 Nov 2025, 11:45Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply13 Nov 2025, 11:45
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
MN
Maphonyane N's updateReviewer Update
22 Dec 2025, 16:46Yhooo I'm still waiting nothing no you are delaying the process because I you don't want to pay
MN
Maphonyane N's update22 Dec 2025, 16:46
Reviewer Update
Yhooo I'm still waiting nothing no you are delaying the process because I you don't want to pay
MN
Maphonyane N's updateReviewer Update
23 Dec 2025, 08:18Old Mutual is playing games because all documents sent and I went to home affairs they said no this people are playing about me and I must waif for investigation until when
MN
Maphonyane N's update23 Dec 2025, 08:18
Reviewer Update
Old Mutual is playing games because all documents sent and I went to home affairs they said no this people are playing about me and I must waif for investigation until when