POOR CUSTOMER SERVICE

Item: Old Mutual
Rating: 1
Author: Elaine D

It seems near impossible to change a debit order date on my Greenlight policy. Every agent gives conflicting information and one is then expected to pay 2 premiums within a space of 5 days for this to be adjusted.

I do not understand the rationale behind this and it's terribly poor service to your customers.

How do you expect an average individual to have R4000 just to cover this???

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

17 Nov 2022, 09:53

Dear Elaine

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Coleen Aanhuizen
Old Mutual Complaints Management

Old Mutual's reply17 Nov 2022, 09:53

Official

Dear Elaine

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Coleen Aanhuizen
Old Mutual Complaints Management

Elaine D's updateReviewer Update

18 Nov 2022, 15:22

Hi Colleen,

Please can you call me again as I have now received an email stating this was changed to the 1st of the month.

Now I'm confused and don't want issues of double debits

Regards

Elaine
***

Elaine D's update18 Nov 2022, 15:22

Reviewer Update