Poor Customer Service

My father,(GB Xorile) surrendered his Retirement Annuity Fund policy at the Maponya branch in September 2015 unfortunately he has been waiting for close to 3 months for his money. The sad part is that when you call the customer service you can't even get the necessary assistance from the *********** old mutual staff members including their managers as well ( Brian Mokgosi, Busi Nkomo,Sdima Gwana and others)). My father was supposed to receive his money after 15 days and he is still waiting. There has been no proper explanation or feedback on this matter. My father is a pensioner and does not deserve this cruel treatment from old mutual and *********** staff members .