Poor Customer Service

I submitted a request to withdraw funds om the 4th of July and received no feedback from Old Mutual. I laid a complaint with Old Mutual on 28 july and went to the branch to resubmit the withdrawal request on 3 August. The following day I received a call from Old Mutual complaints department informing that my request will be processed. 2 days later, received an sms informing that there is a missing document, I returned to the branch to complete the forms. On the 11th of August, I received an sms informing me that there are outstanding document and my request will be cancelled if i do no submit the documents in time. Old mutual is purposefully going out of their way to inconvenience their customers and does not communicate as well as they are expected to.