AW
Amaan W
1 reviews | Active since Dec 2018
04 Jan 2021, 07:39
Poor customer service
Due to Covid-19 Lockdown I was unable to make payment at the end of November on my Policy(NO:***1) I was unable to meet the debit order and was returned. I emailed Old Mutual on 14 December 2020 advising them to cancel debit order and supply me with banking details in order for me to make manual payments. I received a response on the to say it has been sent to relevant department. Then on the 28 December 2020 I got another response saying my policy has been canceled, without reason or any explanation.
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Replies (2)
Old Mutual's replyOfficial
04 Jan 2021, 09:20Dear Amaan W
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
Old Mutual's reply04 Jan 2021, 09:20
Official
Dear Amaan W
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
AW
Amaan W's updateReviewer Update
07 Jan 2021, 09:41Theresa called me, I was in the process of updating my banking details and the call ended. She never bothered calling me back.
AW
Amaan W's update07 Jan 2021, 09:41
Reviewer Update
Theresa called me, I was in the process of updating my banking details and the call ended. She never bothered calling me back.