Poor Customer Service

I requested a cancellation of my burial policy two weeks ago, it has still not been done. I have given sufficient notice in writing, instead of just cancelling the policy, I AM BEING BOMBARDED WITH EMAILS sending me surrender forms and requesting that I submit bank statement, certified ID Copy and proof of residence. Yesterday I received an sms from Old Mutual advising me to leave funds in my account for the premiums to be debited end July 2015<br> The complaints department has not resolved my complaint. There seems to be a lack of communication between the various departments at Old Mutual. I would not recommend them to anyone. One would expect quality client services from such a large organisation.