NZ
Nandi Z
1 reviews | Active since Sept 2013
02 Jul 2025, 14:00
Poor Customer Service
I currently have a Superfund with OM which I was exited from on the 30th of April by my old employer. Since then I have been trying to move my fund to another fund provider but I have been given the runaround between OM and the new fund provider with zero assistance from ANYONE. I have sent through countless emails and made countless calls to both providers and no one is interested in assisting me, clearly.
Unacceptable that I’ve been trying to get this resolved from the 30th of April. It is the 2nd of July. Would not recommend!
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
02 Jul 2025, 14:39Good day Nandi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Jul 2025, 14:39
Official
Good day Nandi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
NZ
Nandi Z's updateReviewer Update
02 Jul 2025, 14:43I’d really just like a clear way forward, at this point. Because, I had sent an email last week asking that this be resolved by the 1st of July - an email and follow up which was ignored.
On OM’s claim portal, under approved fund name, the name and banking details of the new fund provider do not appear and no one is assisting with that or a way forward!
On OM’s claim portal, under approved fund name, the name and banking details of the new fund provider do not appear and no one is assisting with that or a way forward!
NZ
Nandi Z's update02 Jul 2025, 14:43
Reviewer Update
I’d really just like a clear way forward, at this point. Because, I had sent an email last week asking that this be resolved by the 1st of July - an email and follow up which was ignored.
On OM’s claim portal, under approved fund name, the name and banking details of the new fund provider do not appear and no one is assisting with that or a way forward!
On OM’s claim portal, under approved fund name, the name and banking details of the new fund provider do not appear and no one is assisting with that or a way forward!
Old Mutual's replyOfficial
02 Jul 2025, 15:37Good day, Nandi Z.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply02 Jul 2025, 15:37
Official
Good day, Nandi Z.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
NZ
Nandi Z's updateReviewer Update
09 Jul 2025, 16:11At which point will I receive said feedback?
I had been liaising with llse Kleynhans who just stopped responding to the emails I was sending her (which is uncalled for an unprofessional). From my HP complaint, I received an email from Harriet Swartz on the 4th of July saying my case had been escalated and feedback would be provided. I sent an email back on Monday asking when I'd receive said feedback. That email has still not been responded to.
Your customer service and experience is absolutely appalling.
I had been liaising with llse Kleynhans who just stopped responding to the emails I was sending her (which is uncalled for an unprofessional). From my HP complaint, I received an email from Harriet Swartz on the 4th of July saying my case had been escalated and feedback would be provided. I sent an email back on Monday asking when I'd receive said feedback. That email has still not been responded to.
Your customer service and experience is absolutely appalling.
NZ
Nandi Z's update09 Jul 2025, 16:11
Reviewer Update
At which point will I receive said feedback?
I had been liaising with llse Kleynhans who just stopped responding to the emails I was sending her (which is uncalled for an unprofessional). From my HP complaint, I received an email from Harriet Swartz on the 4th of July saying my case had been escalated and feedback would be provided. I sent an email back on Monday asking when I'd receive said feedback. That email has still not been responded to.
Your customer service and experience is absolutely appalling.
I had been liaising with llse Kleynhans who just stopped responding to the emails I was sending her (which is uncalled for an unprofessional). From my HP complaint, I received an email from Harriet Swartz on the 4th of July saying my case had been escalated and feedback would be provided. I sent an email back on Monday asking when I'd receive said feedback. That email has still not been responded to.
Your customer service and experience is absolutely appalling.
Old Mutual's replyOfficial
09 Jul 2025, 16:25Good day, Nandi.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply09 Jul 2025, 16:25
Official
Good day, Nandi.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management