POOR CUSTOMER SERVICE :(

Flexi Death Claims - ********** 1 ID# ********** 025085 As I am writing this I am very frustrated and angry for your customer service department, we are 5 beneficiary's and 2 of the 5 have received their funds, when we inquire we get told there is a problem with the system. How can this take so long? How can one claim have a problem with one payment and not the other? As a customer we feel cheated when we try and get answers from your customer department. Do you actually teach your staff to have a don't care attitude because this is the norm when we try and get answers. This is unexceptionable, I cannot see how Old Mutual is still in business. If you read the reviews on this page everyone is complaining about the same problems. I will tell everyone I come in contact with that they should never make use of old mutual. YOUR MANAGEMENT SHOULD LOOK IN TO THIS :(