Poor customer service

I have a life policy on my dad, I have requested that the policy be revised as my dad is now a non-smoker. The relevant tests have been done as requesed by Old mutual almost two years ago but I have had no feedback from old mutual to say that the policy has been revised. Last correspondence received from Colleen <br> Cell *** l Office ***<br> From the office of:<br> Maggie White<br> Broker Account Manager | KZN | Old Mutual South Africa - licensed financial services provider<br> Cell *** | Office *** l [Email Removed] | <br> <br> in Sep 2014, followed up with Colleen in Nov 2014 still no response. It is sad that us small policies do not get the attention when required but quick response is received when we would like to buy a policy.