POOR CUSTOMER SERVICE

I have been an old mutual client since 2012. Ive been trying to get hold of them through their contact centre to make ammendments to my policies but i'm put on hold for over 30 minutes. Imagine if you are a poor client wanting their help at a very difficult time. I'm not impressed and will never advice anyone to take any of their product. I'm een going to cancel this policies.They are very quick to deduct money from your account but their service is very disgusting!!!!!!!!!!!