Poor customer service

I am writing to formally lodge a complaint regarding the ongoing failure to cancel my education plan policy despite multiple requests made since 10 February 2026.

On 10 February 2026, I requested cancellation of the policy. After experiencing delays and no resolution, I further completed and submitted surrender request forms as instructed. However, to my disappointment, the policy still remains active and premiums continue to be deducted from my payslip (not bank account as mistakenly communicated in the email I sent)every month.

I find this extremely frustrating and unacceptable. The policy application process was quick and efficient when Old Mutual representatives visited my workplace, yet the cancellation process has taken several months without proper assistance or feedback.