Poor customer service

<p>Last week I mailed them requesting to cancelling a policy. I'm told I need to go to a commissioner of oath to sign my documents. This is not stated in my policy contract. Dealt with a Janine or Janice who just went case closed until you make a plan. Emailed asking for a manager call back at 3 and it's a brand new day and nothing. Posted on Facebook was promised that an agent would get back to me .... nothing. Beginning to think they don't want to pay out. I'm a student with a full time job and I don't have time for your ****. Once this is sorted I never want to deal with you guys again.</p>