Poor Customer Service

<p>I am currently an Old Mutual client in excess of 25 years, with several OM policies and short term policies with subsidiary Mutual & Federal.</p> <p>Today was the first time in a number of years that I’ve was disappointed as a long standing OM client, due to the customer service experienced? , and make reference to my complaint as follows:</p> <p>On the 31st Oct-16 I had resigned from my former job and in stating same I opted to withdraw my pension fund in cash. My company had submitted the withdrawal documents per OM process. Based on the document submission, there appeared to be process delays on the part of OM, resulting in the withdrawal process being only being submitted in the second week of Dec-16.</p> <p>I called the OM customer service line ***this morning Thursday 05th Jan-17 to enquire with regard to the withdrawal status of my pension fund. The customer call centre agent reverted to confirm that OM have since received the fund value total, and will as of today revert to SARS for tax directive. I light of the many delays to date, have to ask the question, if I did not follow-up this morning with regard to the progress of my pension withdrawal, when was OM going to submit same to SARS?</p> <p>I’m really a disappointed client due to OM’s lack of urgency in my matter to date.</p>