poor customer service

Old Mutual has given us such appalling service!!.. We lodged a claim with them in January 2015. We were told it would be finalized in 2 weeks. It is April and the claim is yet to be finalized. There is no communication on their part about the cause of the delay. Instead the consultant that was assisting us, had disappeared off the radar. We have had to start the process from scratch and there is obviously more time spent waiting on our part. This is so dissapointing!