GB
Gavin B
1 reviews | Active since Jul 2019
06 Dec 2019, 08:43
Poor customer service
I have been trying for the last 2 weeks to obtain a copy of a policy portfolio via Old Mutuals customer service. To date this has not been successful. I have received one automated response with a reference number, nothing more. Despite trying to make contact afterwards there has been no further effort from Old Mutual.
Helpful (0)
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Replies (2)
Old Mutual's replyOfficial
06 Dec 2019, 16:00Dear Gavin
Please may we request you refer this complaint to Old Mutual as you sent it to Old Mutual insure.
Kind Regards
Old Mutual Insure Customer Experience
Please may we request you refer this complaint to Old Mutual as you sent it to Old Mutual insure.
Kind Regards
Old Mutual Insure Customer Experience
Old Mutual's reply06 Dec 2019, 16:00
Official
Dear Gavin
Please may we request you refer this complaint to Old Mutual as you sent it to Old Mutual insure.
Kind Regards
Old Mutual Insure Customer Experience
Please may we request you refer this complaint to Old Mutual as you sent it to Old Mutual insure.
Kind Regards
Old Mutual Insure Customer Experience
GB
Gavin B's updateReviewer Update
06 Dec 2019, 17:11Thank for the response and assistance. The matter has been resolved.
GB
Gavin B's update06 Dec 2019, 17:11
Reviewer Update
Thank for the response and assistance. The matter has been resolved.