Poor Communication While Finalising Policy – Old Mutual

I am extremely disappointed with the level of communication I received while trying to finalise a policy with Old Mutual. The representative assigned to me displayed a complete lack of communication skills. Emails were sent in a blunt, unhelpful manner, with little to no explanation or clarity, making an already important process unnecessarily frustrating. Basic information was either missing or poorly communicated, requiring repeated follow-ups from my side. For a company of Old Mutual’s reputation, this level of service is unacceptable. Finalising a policy should be handled professionally, with clear, respectful, and informative communication — not vague or dismissive responses. I expected far better service and support during this process. I sincerely hope Old Mutual addresses this issue and improves the standard of communication for future clients.