Poor communication on policy issues!

Good day Old Mutual

From what I can see, you are way efficient on hellopeter than your GSE Enquiries email help line. I have 2 major issues with my parent's funeral policies.

1 - Someone listed my 12 year old son as beneficiary on the 1 policy and my parent as beneficiary to her own policy (for the 2nd policy)! This is incorrect and whenever I try change the beneficiary details to me, I am prompted that Old Mutual will apply the changes 5 days after receiving relevant documents? Which documents? The message says the list of documents are viewable under some option in that window, which I cannot find anywhere. I cannot go to a branch to submit documents, this needs to be done electronically please.

Action required: Please urgently respond so that beneficiary details are amended.

2 - Someone called me stating there was no debit orders collected in August 2022 but could not provide me with a statement or written notice about this. He was not well educated on the matter and how to go about with the query. I have emailed GSE enquiries twice with ref CEA*** in order that I have something from Old Mutual as this call sounded non-legit. Especially also that Old Mutual would pick up a non-deduction 5 months later. GSE Enquiries rep**** and said see attachment, but there was no attachment and no further breakdown of what was attached. Poor communication!

Action required: Please urgently have a look at this as I cannot have any issues if I need to claim against this policy.

I hope I will be assisted soon.

Regards Candice