SW
Stephen W
1 reviews | Active since Jan 2023
31 Jan 2023, 04:07
Poor Communication - Inefficient is an understatement.
If I could give Old Mutual 0 stars for their communication I would. Since I started the process to divest my Retirement Annuity, I have received 2 responses from 5 emails sent of which one was just an automated response. Your automated email states 9 days to complete a divestment transaction but Old Mutual don't even respond to emails in that time frame. So now I don't even know if all the documentation I have provided is correct or if my process has even started. Very poor form Old Mutual.
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
31 Jan 2023, 06:42Good day Stephen
We received your review of 31 January 2023.
We apologise for your service experience. We will investigate this matter and contact you to provide feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your review of 31 January 2023.
We apologise for your service experience. We will investigate this matter and contact you to provide feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply31 Jan 2023, 06:42
Official
Good day Stephen
We received your review of 31 January 2023.
We apologise for your service experience. We will investigate this matter and contact you to provide feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your review of 31 January 2023.
We apologise for your service experience. We will investigate this matter and contact you to provide feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
SW
Stephen W's updateReviewer Update
31 Jan 2023, 07:31Thank you Coleen for the prompt response. Definitely not the avenue I wanted to go down to get Old Mutual's attention. I currently live in Australia so the best method of contact would be email.
Best Regards
Stephen
Best Regards
Stephen
SW
Stephen W's update31 Jan 2023, 07:31
Reviewer Update
Thank you Coleen for the prompt response. Definitely not the avenue I wanted to go down to get Old Mutual's attention. I currently live in Australia so the best method of contact would be email.
Best Regards
Stephen
Best Regards
Stephen
Old Mutual's replyOfficial
31 Jan 2023, 12:43Dear Stephen
Thank you your updated. I will e-mail a letter that was sent you. I need to clarify a few points before I can assist you further.
Kind regards
Coleen
Thank you your updated. I will e-mail a letter that was sent you. I need to clarify a few points before I can assist you further.
Kind regards
Coleen
Best regards,
Old Mutual's reply31 Jan 2023, 12:43
Official
Dear Stephen
Thank you your updated. I will e-mail a letter that was sent you. I need to clarify a few points before I can assist you further.
Kind regards
Coleen
Thank you your updated. I will e-mail a letter that was sent you. I need to clarify a few points before I can assist you further.
Kind regards
Coleen
Best regards,
SW
Stephen W's updateReviewer Update
01 Feb 2023, 11:55Hi Colleen
I hope you are well.
I have rep**** to your email.
Best Regards
Stephen
I hope you are well.
I have rep**** to your email.
Best Regards
Stephen
SW
Stephen W's update01 Feb 2023, 11:55
Reviewer Update
Hi Colleen
I hope you are well.
I have rep**** to your email.
Best Regards
Stephen
I hope you are well.
I have rep**** to your email.
Best Regards
Stephen
Old Mutual's replyOfficial
01 Feb 2023, 12:59Good day Stephen
I received your e-mail and will respond before day end.
Kind regards
Coleen
I received your e-mail and will respond before day end.
Kind regards
Coleen
Best regards,
Old Mutual's reply01 Feb 2023, 12:59
Official
Good day Stephen
I received your e-mail and will respond before day end.
Kind regards
Coleen
I received your e-mail and will respond before day end.
Kind regards
Coleen
Best regards,
SW
Stephen W's updateReviewer Update
03 Feb 2023, 02:05Hi Coleen
I have responded to your email with the documents if you could please let me know if you receive them. Thanks.
Best Regards
Stephen
I have responded to your email with the documents if you could please let me know if you receive them. Thanks.
Best Regards
Stephen
SW
Stephen W's update03 Feb 2023, 02:05
Reviewer Update
Hi Coleen
I have responded to your email with the documents if you could please let me know if you receive them. Thanks.
Best Regards
Stephen
I have responded to your email with the documents if you could please let me know if you receive them. Thanks.
Best Regards
Stephen
Old Mutual's replyOfficial
07 Feb 2023, 09:01Good day Stephen
I received your e-mail and responded
Kind regards
Coleen
I received your e-mail and responded
Kind regards
Coleen
Best regards,
Old Mutual's reply07 Feb 2023, 09:01
Official
Good day Stephen
I received your e-mail and responded
Kind regards
Coleen
I received your e-mail and responded
Kind regards
Coleen
Best regards,