Poor communication and system capability

Hi. I have been waiting for almost 9 days for my tax savings policy to be closed. I was advised by your call center that "we are having issues loading the withdrawal request with the processing department as the policy number does not want to pull through on the system in order to action the request" How can a major corporation like Old Mutual have such issues without no capability to remediate. It is embarrassing. Please close my account today and pay me what is due to me. I am happy to post this on Hello Peter and Social Media. Policy no: ********** 6.