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leisel V

1 reviews | Active since Jun 2015

09 Dec 2025, 13:55

Poor communication and service from OLD MUTUAL

Cant believe how poor the service and communication is on making a pension fund withdrawal. Absolutely no communication and feedback. That will be my last dealings with this Company. After 50 phone calls and still no action or communication

0
Replies (5)
Old Mutual
Old Mutual's reply09 Dec 2025, 14:24
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
lV
leisel V's update09 Dec 2025, 14:50
Reviewer Update
Just get my transaction authorised and paid and I will be happy
Old Mutual
Old Mutual's reply09 Dec 2025, 15:08
Official
Good day, leisel.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
lV
leisel V's update09 Dec 2025, 15:48
Reviewer Update
Thank you that will be appreciated
Old Mutual
Old Mutual's reply09 Dec 2025, 15:58
Official
Thank you. We will be in touch.

Regards
Old Mutual Complaints Management