POOR COMMUNICATION AND SERVICE

Good day , I really had bad service from Old Mutual, and still haven't received feedback and service . I tried all the communication channels. Telephone , hold the line for 40 min (one call) - contacted them 4 times Whatsapp ,gave me a error message and no valuable feedback Email : I've send an email on the 18th Jan 2021, only received a email back the 11 Feb 2020 ,with no relevant information .