Poor Communication and Delays on Policy Upgrade

I am very disappointed with Old Mutual’s service. I chose Old Mutual because of the smooth and supportive process I experienced after my father passed away, which gave me confidence in the brand.

Recently, I app**** to increase the cover on my existing policy. It took a full month just to receive a rejection, and no explanation was provided. I then asked for clarification, but weeks have passed since my request and I have still not received any response.

This is the second time my application has been denied without clear feedback, and it feels like I am being completely ignored. As a loyal customer, I expect transparency, timely communication, and guidance, not silence.