Poor Communication and Bad Mobile App

I have an urgent issue that needs to be resolved, and I am experiencing the following problems 1. I am unable to contact Old Mutual by telephone. I have called on numerous occasions and have had to wait for more than 20 minutes each time without being assisted by a consultant, and in the end, I had to disconnect the call. This is a waste of my money and time. 2. My main concern is that I have received a missed premium notification and wish to pay the outstanding premium. While waiting on the phone there was an automated message stating that missed premiums and personal details can be updated via the APP. 3. However, when I access the app and attempt to do this, I receive a message stating, "So far so good, You dont have any outstanding premiums." This suggests that the app has not been updated. What is the purpose of having an app that does not work correctly ? 4. I also have another serious concern. on 23/04/2026, I received an SMS stating that my request would be attended to shortly, under reference CEA***. I did not submit any request to Old Mutual. I then received an email asking for documentation relating to my request. I rep**** by stating that I had not made any request, and I am still awaiting a response, as I am concerned about who submitted that request.