poor client service waist of time company

i have send in my claim for my superfund a few times now and stil i have recived nothing i understand the impact of the covid 19 situation but i send emails with all my details twice and my previous employer also submitted a claim and went into the branch to hand it in and i wait 2 weeks or so to give it some time and when i phone the department to ask if they have received it they find nothing on the claims is this how old mutual treats there people with claims i would never refer you to anyone you are quick to make promises on your adds and over the phone but you cant delver or are you also one of those company making false promises on ads to get money but when its time to deliver you are full of excuses and dont delver never have i seen some doing stuff so bad and poorly highly disappointing and ill never refer you to anyone infact i will worn people against you and tell them its better to find someone thas more professional and can deliver to there clients never had i have to go trough so much trouble to get my own money from someone