Poor client service received from old mutual

My name is sharid jiawan and I have been retrenched on the 14th June 2024. My withdrawal claim for my superfund retirement funds was submitted to old mutual on the 19th June 2024.i have called many tyms to follow up my withdrawal claim and at not point was I advise that there is system issue to withdraw. My funds. The different consultants advised me that the claim is been processed and it takes up to 20.working days to be paid put and. Now on the 21 st working days when I did a.enquiry I have been informed that there is a system error and the problem is being attended too. I also.receuved a sms on the 19th of June saying my claim is been processed and no further correspondence had been received from old mutual regarding my withdrawal. I am very unhappy wirh the poor service I have received from old mutual. Case no: Casc ***