JS
Jody S
1 reviews | Active since Sept 2019
16 Sept 2019, 12:01
POOR CLIENT SERVICE ON POLICY PAYOUTS
I have a policy which cover death.Which were to he paid out on the passing of my mother.The 10th September 2019 all documents were submitted and claim approved.It is now 6 days later no policy payout.They only send sms now of their in progress to resolve and will take 3 days for feedback and 10 days for resolution.I had to borrow money for the funeral to commence.They said policy payout are 4hours to maximum 2 days.I waited 3 working days plus a weekend and this morning No feedback or confirmation to date.No money no manager getting back to me.Poor client service and sadly zero humanity after they have your money monthly in their claws.
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Replies (4)0
Replies (4)
Old Mutual's replyOfficial
16 Sept 2019, 13:02Dear Jody Steytler
I acknowledge receipt of your complaint. this matter will be investigated and I will be in contact with you. Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. this matter will be investigated and I will be in contact with you. Regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply16 Sept 2019, 13:02
Official
Dear Jody Steytler
I acknowledge receipt of your complaint. this matter will be investigated and I will be in contact with you. Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. this matter will be investigated and I will be in contact with you. Regards
Kareemah Sulayman
Old Mutual Complaints Management
JS
Jody S's updateReviewer Update
17 Sept 2019, 11:53To date just an sms confirming payment and sms containin an apology.Pathetic client service in the midst of mistreating a customer.Definity will cancell my other policies with them.No feedback why it happened and also what will stop it from happening to someone else.
JS
Jody S's update17 Sept 2019, 11:53
Reviewer Update
To date just an sms confirming payment and sms containin an apology.Pathetic client service in the midst of mistreating a customer.Definity will cancell my other policies with them.No feedback why it happened and also what will stop it from happening to someone else.
Old Mutual's replyOfficial
17 Sept 2019, 14:16We tried calling you earlier but could not get hold of you. As you are aware the payment was made to your bank account yesterday morning and should be available to you already.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply17 Sept 2019, 14:16
Official
We tried calling you earlier but could not get hold of you. As you are aware the payment was made to your bank account yesterday morning and should be available to you already.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
JS
Jody S's updateReviewer Update
17 Sept 2019, 14:51The only call I recieved was a clerk asking me if I got the money.Nothings else were asked and explained or any other calls came after that.Pathetic I will state it.No humanity left in this world.
JS
Jody S's update17 Sept 2019, 14:51
Reviewer Update
The only call I recieved was a clerk asking me if I got the money.Nothings else were asked and explained or any other calls came after that.Pathetic I will state it.No humanity left in this world.