CR
Christine R
1 reviews | Active since Nov 2020
24 Nov 2020, 09:11
POOR CLIENT SERVICE
Extremely disappointed. I had to disinvest funds, all the correct documentation and FICA documents was send in on 11 November 2020. To date 24 November 2020 NO FUNDS. According to "Head office" I need to wait another 2 days....***!!!!! This is my money I invested. No use phoning, holding on for 5-10 minutes. Thank you Old Mutual for excellent service. Now I will wait 175 year to get GREAT service as promised. THIS IS NOT THE BROKER'S LACK OF WORK ETHICS
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Old Mutual's replyOfficial
24 Nov 2020, 10:03Dear Christine R
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Nov 2020, 10:03
Official
Dear Christine R
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management