NP
Naiema P
1 reviews | Active since Oct 2017
02 Dec 2024, 13:57
Poor client service and no resolution
BSC Direct team does not keep to theiir word and provide feedback to their clients. My retirement annuities were disinvested and closed almost 3 weeks ago and my portfolios are R0 but my account hasn't received the funds. When we email them it takes at least 3 days for anyone to respond and each time it's a different person. I am so disillusioned with the client service . Please can this be escalated?
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Old Mutual's replyOfficial
02 Dec 2024, 14:57Good day Naiema,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Dec 2024, 14:57
Official
Good day Naiema,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management