Poor client service, actually non existent

I am publishing this complaint on my husband's behalf To whom it may concern

Since last Thursday 10th December, I have been frequenting the Old mutual Branch in Vredenburg to do a transaction. Every time the excuse is "The system is hanging, the system is slow, there's nothing we can do about it. Not even a reassurance that "when our system is online again, we will call you to assist"

I am extremely unhappy and dissatisfied with your service