1 reviews | Active since Sept 2016
Poor Claims Service
My Dad recently passed away and had an annuity for life policy with Old Mutual. Since I advised them of his passing I have had to beg them for feedback on the claim process. When I think we are finally getting somewhere, they decide they need something more from me. The lastest is that they need a copy of an ID document and a confirmation of bank account in my previous surname. WTA? I have been married for 13 years and can not provide them with this. I have now sent a copy of my marriage certificate.
To me it seems they do not care about the trauma one is dealing with after loosing a parent, all they do is find delay tactics in getting the matter settled.
I am so disappointed in them. I will most certainly invest my money elsewhere. I do not wish this experience on my worst enemy.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Thank you for reaching out to us. We sincerely apologise for the lack of from our side. We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Thank you for reaching out to us. We sincerely apologise for the lack of from our side. We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management