MG
Mieda G
1 reviews | Active since Sept 2017
01 Oct 2025, 15:36
Poor call centre service
I am very concerned. I have been struggling to get hold of Old Mutual Greenlight department. It is frustrating to call and be transferred from one person to the next only for the call to drop after 10 or so minutes. I need someone from the refund department to contact me to resolve my problem. I really cannot understand why Old Mutual delivers this poor level of service I have received from Old Mutual. Also, they need to look into their call centre or contact centre. There is no service delivery when you call in. Lastly, the WhatsApp and online services cannot serve all the client related queries thus I was forced to call in. However, I received absolutely no assistance at all.
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Old Mutual's replyOfficial
01 Oct 2025, 15:57Hello Mieda, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards Old Mutual Complaints Management
Kind regards Old Mutual Complaints Management
Old Mutual's reply01 Oct 2025, 15:57
Official
Hello Mieda, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards Old Mutual Complaints Management
Kind regards Old Mutual Complaints Management