poor attitude from staff member

i called in at the family support services ***. Gregory answered and he was not welcoming at all, he sounded irritated and i asked him if he is ok because he sound bored. he asked if i want to be assisted by someone else and m like "what the hell is this now" i asked again if he doesn't want to help me and the attitude was not on and told me that he doesn't appreciates my question. if your going to respond to me like i am irritating you. i am going to ask, if that's the attitude, then clearly he doesn't know customer service. i did not appreciates his attitude at all. He is working at funeral center/family support he should learn to be sensitive and welcoming to clients. he even transferred me before i could even finish talking. no this is bad bad bad.