Poor assistance from call centre agents/consultants

Been calling customer service call centre for two weeks, i am put om hold the entire time until my airtime is all finished. I enquired via email, they respond however my request was half done and incomplete with no further assistance. I would like someone to please call me and assist with my enquiry as i am not going to waste my time anymore calling the call centre. I would rather take my money and invest in a better company honestly no assistance whatsoever even from the consultant dealing with my policies. Ridiculous