Poor and ************ dealings

We took out life cover for my wife from a broker based at the Florida branch in Gauteng.I have forgotten his name but he was excellent when he had to sell the policy.All was done and medicals were done.Premiums were collected every month until August 2019.up to this time we still do not have the policy documents. In August I stopped receiving a salary because of an injury at work.We were called once for the premiums and we explained that we are waiting to receive payments from WCA to continue with premiums. I have still not received payment from WCA/as they claim their systems are down and will upload as soon as the systems are upgraded.In the meantime we are getting my salary from Alexander Forbes temporary disability fund. We are unable to get any reaction from the broker despite calling the branch and leaving messages as we would like to reinstate the policy and resume payments.This is highly unprofessional service as we are unable to request help from the broker himself nor do we have a policy document with a number but 8 months of premiums had been collected.Where did the money go.Is this how Old Mutual conducts business.Now we have lost money and have no proof of the policy sold to us by this broker.