Poor and slow service delivery from Old Mutual

I took out life cover in 2016 with no issues. About 2.5 weeks ago, I contacted my broker to increase my life cover amount. He sent me for blood tests which were fine, the results were submitted to Old Mutual by latest the Monday (I went in the Friday). I am still waiting for my increased cover documentation even with continuous follow ups. This is utterly pathetic on Old Mutual's behalf. It cannot take 2.5 plus weeks just to increase cover that I ALREADY HAVE. I need this documentation in order to have my bond approved. This is reflecting poor on me FOR YOUR SLOW SERVICE. I want my documentation by the end of the day, or I am taking my life cover elsewhere, and I will consider taking my house insurance and car insurance elsewhere too.