Poor Administration and customer service at Old Mutual

Old Mutual's poor administration is very frustrating. A simple request for a confirmation letter that Old Mutual paid Omeb Family cover benefit of a deceased relative with a policy no. Provided, deceased ID and death certificate plus the bank statement takes Old Mutual the whole month to respond. The request is forward from services to *** from *** to *** and Superfund says they said to the relevant department. Turn around time does not exist nor the sense of urgency of the customer request is Not taken into consideration. All these departments say they cannot find the policy details that is clear an old mutual payment that the reference confirms plus the deceased company that it was made by the very disorganized company that cannot find it OR its consultants clearly do not have customer sense or *********** period. No one even picks up the chain of forwarded emails for this one confirmation letter to resolve the query. Old Mutual must just close down.