Poor

I would like to raise my concern on the poor service I'm getting at old mutual, I have 3 investments with them, so last month they debited and there was no money in my account, I then deposited the money to them via EFT, that was on the 5th of April, when I go to check if it was updated on the 21st of April, nothing was allocated to my accounts, I then went to the protea gardens mall with all the proof of payments for allocations, the consultant scanned them and advised me that it will take 5 working days for it to show on my balances, till this day, no money was allocated to my accounts, as if it was not enough, 3 days ago they debited even before my pay day, luckily enough there was money which I needed to use for my own personal stuff, they took it, but again no money is showing on all my accounts for the whole 2 months and I'm paying, what kind of circus is this? I where is money going to? Or because you don't take ur customers seriously, maybe I should visit the branch and cancel all my policies? I mean this is a joke really, you can't play with people's money, we work very hard and yet you not reliable, m so sick of your services.