CN
Charlotte N
1 reviews | Active since Mar 2023
29 Mar 2023, 12:43
Policy yearly increases.
I have 4 policies with Old Mutual and since they started my premiums went up with 5% each year. This year my pemiums went up by 40%. After numerous calls to Old Mutuals call center and to one of their brokers Fay Krotz I still dont have an answer. Kay even went so far as to tell me that if I don't like her explanation I'm welcome to see if I can find it cheaper any where else. Could someone from Old Mutual please explain this to me. Being on pention 40% increase is unacceptable.
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
29 Mar 2023, 12:57Good day Charlotte
We received your review of 29 March 2023.
We apologise for your service experience. We will investigate this matter and contact you to provide feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your review of 29 March 2023.
We apologise for your service experience. We will investigate this matter and contact you to provide feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply29 Mar 2023, 12:57
Official
Good day Charlotte
We received your review of 29 March 2023.
We apologise for your service experience. We will investigate this matter and contact you to provide feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your review of 29 March 2023.
We apologise for your service experience. We will investigate this matter and contact you to provide feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's replyOfficial
13 Apr 2023, 13:12Good day Charlotte
I refer to your review of 19 March 2023.
I have called e-mailed you and called several times. I was not able to reach you. Please advise if you still require our assistance regarding your complaint.
Also advise what is the correct mobile number and the suitable time to contact you.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
I refer to your review of 19 March 2023.
I have called e-mailed you and called several times. I was not able to reach you. Please advise if you still require our assistance regarding your complaint.
Also advise what is the correct mobile number and the suitable time to contact you.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply13 Apr 2023, 13:12
Official
Good day Charlotte
I refer to your review of 19 March 2023.
I have called e-mailed you and called several times. I was not able to reach you. Please advise if you still require our assistance regarding your complaint.
Also advise what is the correct mobile number and the suitable time to contact you.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
I refer to your review of 19 March 2023.
I have called e-mailed you and called several times. I was not able to reach you. Please advise if you still require our assistance regarding your complaint.
Also advise what is the correct mobile number and the suitable time to contact you.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,