Policy was not amended after adding and removing members

<p>I cancelled a member on my policy 2 years back so i can accomodate my daughter who had turned 21.I asked the representative who came to sun city were i work to help me with the adjustments to please cancell my sister and put in my daughter,and he made me sign a confirmation document to make sure that this is what i wanted to do and he said it would be processed,To my suprise when i called in today to understand why so much money was being deducted from my account,i find out that this was not being done after 2 years.I kept on being transfered from one consultant to the other without getting any answers.I was told at one stage by one of this consultant that she doesnt have answers for me.How do you work with such people who cant give you answers about the product that they are suppose to be selling. i expect a reply and full refund for the premiums I paid for a member that I had asked to be removed 2 years ago.</p> <p> </p>