***** policy struggling to get my money back

i was was sold a *****ulent policy by one of the consultants in Old mutual protect. Policy no ***, i called in and explained i was then referred to the service complaints department to log an incident *** and OMPC***2. all i requested was for my premiums to be returned. It was confirmed on the 19th of November that my premiums will be paid back and its in process, i have been waiting, sending emails everyday and calling to the call center and i am not getting any assistance. each time i call i am told its being escalated and my funds are stuck in authorization. this is not fair, it is almost a month that i am waiting. i sent numerous emails to the same email address that assisted me and no one responds. This is awesome client service i must say