Policy Revived and Cancelled Without My Consent

As stated in my previous correspondence, I had initiated the disinvestment part of my policy in April. At such point my entire policy was cancelled. I had then spoken to my financial adviser and he gave me forms to sign for the policy to be revived (life insurance, final expenses, funeral policy, etc).

I was advised on the 24th April that my policy had been successfully revived. On the same day I received an email to notify me my policy had been cancelled. I would like to know who had cancelled the policy on 24th April, as that was not me. I would like to know who in Old Mutual has the authority to cancel my policy without notifying me that they were cancelling it. My cancellation documents were sent on 16 April and the policy was cancelled on the same day. The policy was revived on 24 April with the documents I had signed and submitted - WHO then gives the authority to cancel my policy on 24 April 2019.

I have already submitted 2 queries to Old Mutual customer service: reference numbers CCC ********** 3 (23 May 2019) and CCC ********** 8 (10 June 2019) and the claim of responding within 48 hours is not true as my mail from 23 May 2019 still has not received any feedback. My financial adviser is also unable to get my policy revived by Head Office as the policy stays on a pending stauts as it has been since 17 May 2019.

My family and I have not had any cover since April 2019, this is going on for 2 months trying to get a policy sorted. This is absolutely pathetic service from Old mutual.

Please revive my policy as per the revival documents that were signed and submitted in April - that was my instruction. I did not instruct Old Mutual to cancel my policy on 24 April 2019.

If i receive no further feedback from Old Mutual, I will be left with no choice but to go to the Ombudsman to get my policy sorted out.

You advertise an Old Mutual rewards system where you can rewards from having products within Old Mutual, but since Old Mutual has cancelled my policy I am failing to receive my rewards for my policy.