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Sylvia M
1 reviews | Active since Dec 2016
31 May 2023, 16:45
Policy relapse while paying every month
I have been paying a funeral policy or my father and I do not owe any amount my policy is uptodate but old mutual is telling me that my dad's policy has lapsed and this is happening for the second time in 3 year's time so please help me Peter iv been running around like a headless chicken going up and down to their offices with proof of payments I'm Really sick and tired now...my ID number is ***, my name is Sylvia Mbele
Thanking you kindly
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
31 May 2023, 16:47Good day Sylvia
We received your review on the 31 May 2023
We sincerely apologize for your service experience.
I will investigate the matter and contact you directly should we require additional information.
Regards
Shannon Wentzel
Old Mutual Complaints Management
We received your review on the 31 May 2023
We sincerely apologize for your service experience.
I will investigate the matter and contact you directly should we require additional information.
Regards
Shannon Wentzel
Old Mutual Complaints Management
Old Mutual's reply31 May 2023, 16:47
Official
Good day Sylvia
We received your review on the 31 May 2023
We sincerely apologize for your service experience.
I will investigate the matter and contact you directly should we require additional information.
Regards
Shannon Wentzel
Old Mutual Complaints Management
We received your review on the 31 May 2023
We sincerely apologize for your service experience.
I will investigate the matter and contact you directly should we require additional information.
Regards
Shannon Wentzel
Old Mutual Complaints Management
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Sylvia M's updateReviewer Update
31 May 2023, 16:51Please stop right there it's been months n it's not happening for the 1st time hence I demanded that if you do not fix this problem rather give me back all of my money that I have been paying for years and stop asking for extra money from me...period
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Sylvia M's update31 May 2023, 16:51
Reviewer Update
Please stop right there it's been months n it's not happening for the 1st time hence I demanded that if you do not fix this problem rather give me back all of my money that I have been paying for years and stop asking for extra money from me...period
Old Mutual's replyOfficial
31 May 2023, 17:06We will investigate and provide you with feedback.
Old Mutual's reply31 May 2023, 17:06
Official
We will investigate and provide you with feedback.
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Sylvia M's updateReviewer Update
31 May 2023, 17:48How many times have you promised that this is the second time you are telling me about investigations,if you fail to do yo job who ,must do it for you? Just go to your emails and the post office to check my proof of payment all of them,ask for print out why must I think for you nowonder why your other clients end up dropping corpse at your offices you are so disturbing to your customers.
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Sylvia M's update31 May 2023, 17:48
Reviewer Update
How many times have you promised that this is the second time you are telling me about investigations,if you fail to do yo job who ,must do it for you? Just go to your emails and the post office to check my proof of payment all of them,ask for print out why must I think for you nowonder why your other clients end up dropping corpse at your offices you are so disturbing to your customers.
Old Mutual's replyOfficial
31 May 2023, 18:02We apologise for the delay and any inconvenience it may have caused. We assure you that we are doing our best to resolve the issue as quickly as possible. Thank you for your patience.
Old Mutual's reply31 May 2023, 18:02
Official
We apologise for the delay and any inconvenience it may have caused. We assure you that we are doing our best to resolve the issue as quickly as possible. Thank you for your patience.