OL
Olebogeng L
1 reviews | Active since Mar 2022
09 Jun 2025, 17:15
Policy premium
I have a policy with Old Mutual. This month they just did not deduct the premium and I inquired. I was told my policy has lapsed. Mind you the last time this policy deducted was 30/04/2025. They are telling me this policy lapsed in 2023. How is this possible?
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Replies (3)
Old Mutual's replyOfficial
09 Jun 2025, 17:45Hello Olebogeng L, thank you for bringing this to our attention. We understand how concerning this situation must be.
One of our complaint assesor with you, within 1 busy business day , to investigate the matter.
Regards
Old Mutual Complaints Management
One of our complaint assesor with you, within 1 busy business day , to investigate the matter.
Regards
Old Mutual Complaints Management
Old Mutual's reply09 Jun 2025, 17:45
Official
Hello Olebogeng L, thank you for bringing this to our attention. We understand how concerning this situation must be.
One of our complaint assesor with you, within 1 busy business day , to investigate the matter.
Regards
Old Mutual Complaints Management
One of our complaint assesor with you, within 1 busy business day , to investigate the matter.
Regards
Old Mutual Complaints Management
OL
Olebogeng L's updateReviewer Update
10 Jun 2025, 05:45The most annoying thing about all this is the fact that I took time to call and send an email and I received areply to say I will receive some sort of feedback within 3working days. This was over a week ago. I know the difference between 3 and 7.
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Olebogeng L's update10 Jun 2025, 05:45
Reviewer Update
The most annoying thing about all this is the fact that I took time to call and send an email and I received areply to say I will receive some sort of feedback within 3working days. This was over a week ago. I know the difference between 3 and 7.
Old Mutual's replyOfficial
10 Jun 2025, 07:30We fully understand your frustration and can assure you that we are working to address your concerns as quickly as possible. We appreciate your continued patience.
Old Mutual's reply10 Jun 2025, 07:30
Official
We fully understand your frustration and can assure you that we are working to address your concerns as quickly as possible. We appreciate your continued patience.